From time to time we - like everyone else - encounter errors and defective products. We aim to provide excellent customer service by handling these as quickly and painlessly as possible.

For that reason we generally (at our discretion) ship replacements immediately, before receiving defective parts for RMA processing.

Procedure for RMA that you should follow to ensure a quick RMA turnaround:

1. Fault finding: Ascertain which component is defective.
   (If you have problems determining the defect, please contact us by email or telephone)
   
2. RMA request: Contact us at info@nonsmokers.co.uk with information about the defective component and your order number.
    
3. Replacement: We ship the replacement component to you (you will receive a confirmation email).
    
4. Return: The defect component is returned to us (always indicate your order number)

Remember to always indciate your order number that your RMA relates to.

Please note that you are responsible for returning the defective component to us. At our discretion, we may require that the defective part is returned before a replacement is shipped.